Entire Podiatry

CALL US TODAY! 1800 4 ENTIRE 

Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase or receipt of goods, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These include:

  • Gift cards
  • Downloadable products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Products with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

Dr Comfort Shoes

Dr Comfort shoes come with a money back guarantee as long as they are returned within 7 days and are in a sellable condition.
 
Dr Comfort shoes come with a 60 day manufacturer’s warranty on any defects.

Dr Comfort shoes from the Australian Range are recommended before shoes from the US range are supplied as these do not come with a money back guarantee.

Split sizes can be provided in any style of Australian Dr Comfort range of shoes, but they are supplied from the US and subsequently will incur additional charges (depending upon the style). 
 
Shoes that are supplied in split sizes do not come with a money back guarantee

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item back to the client where it was purchased. If you ordered online, return to

Entire Podiatry, Suite 15/956 Gympie Rd, Chermside QLD 4032

Shipping returns

To return your product, you should mail your product to: Entire Podiatry, Suite 15/956 Gympie Rd, Chermside QLD 4032

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Visit Us Today

Brisbane CBD

LEVEL 13, 97 CREEK ST
BRISBANE Q 4000

Phone: 07 3229 9959
Fax: 07 3053 3128

Toowong

4/621 CORONATION DRIVE
TOOWONG Q 4066

07 3462 0268
07 3053 3128

Chermside

SUITE 15, LEVEL 2
956 GYMPIE ROAD
CHERMSIDE Q 4032

07 3359 8836
07 3350 2822

Morayfield

UNIT 5C, MORAYFIELD GARDENS
197 MORAYFIELD ROAD
MORAYFIELD Q 4506

07 5490 8222
07 3053 3128

North Lakes

1051B/1 N LAKES DRIVE
NORTH LAKES
MANGO HILL Q 4509

07 3491 6099
07 3053 3128

Redcliffe

2 Dorall Street
KIPPA RING Q 4021

07 3889 5551
07 3053 3128

Strathpine

UNIT 1, 427 GYMPIE ROAD
STRATHPINE Q 4500

07 3881 3995
07 3053 3128

Logan

SHOP 1
1 WEMBLEY ROAD
LOGAN CENTRAL Q 4114

07 3299 2222
07 3053 3128

Robina

EASY T MEDICAL CENTRE
42 SCOTTSDALE DRIVE
ROBINA Q 4226

07 5503 6399
07 5575 8906

Mobile Podiatry

Entire Podiatry can provide mobile podiatry services in the comfort of your own home, at hospitals, nursing homes, for those who find it difficult to travel to a local clinic, or for anyone who does not want to visit a clinic at this time.

To book a mobile podiatry visit, please contact us on 1800 4 ENTIRE (1800 4 368 473) or fill in the enquiry form below.

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