Entire Podiatry offer online telehealth services via video calls, to assist clients with their foot health needs.
What is telehealth or telemedicine?
Telehealth podiatry or podiatry telemedicine is the provision of podiatry services online via secure video consultation. You can talk confidentially with one of our qualified podiatrists via a private video call, ask any questions and receive a treatment plan.
It is a convenient solution for anyone having difficulty getting to a podiatrist in person; anyone living in rural or remote areas; anyone who cannot leave their homes at the moment due to illness, disability or COVID-19; or simply for busy people who want to save time. It’s a great way to reduce travel time and take less time off work. Telehealth calls may also be beneficial for carers and parents who find it challenging coming into a clinic.
What types of podiatry can be provided via video call?
As with any telemedicine, only select services can be provided online via video. The Australian Podiatry Association supports podiatrists to provide telehealth for specific conditions and services outlined below. Conditions and services recommended to be included for telehealth consults include:
Wound management including:
- Pressure injuries
- Diabetic foot complications
- Potential infections
Foot pain including:
- Any active foot pain which reduces mobility including fractures
- Skin infection at risk of cellulitis
- Ingrown toenail
- Chronic orthopaedic conditions
- Musculoskeletal conditions
Depending on diagnosis, you may need treatment in person. If that is the case, we will discuss the options available to make it as easy as possible for you. We offer mobile podiatry services and we have ten convenient clinic locations across Brisbane, Gold Coast and Moreton Bay with a range of opening hours.
What to expect during the call
It may help to take the call on your mobile phone so that you can move the screen around easily during the call.
- You will receive a diagnosis, as best as possible via video call
- Learn about your condition, why the issue occurred, what to expect in the future
- Receive a personal management or treatment plan
How much will a telehealth call cost?
The cost of a telehealth call is the same as a standard podiatry appointment. Please see costs on our Entire Podiatry Pricing page.
What do I need to do to prepare?
You will need a computer or mobile phone with a video function and reliable internet. Mobile phone is easier because you may need to move around or show the podiatrist your feet or other painful areas during the appointment.
Ensure you are in a relatively quiet location, with little to no distractions, if possible. Check the lighting, check what’s going to be seen behind you (move the washing!) and prepare your seating arrangements. Prepare any questions you would like to ask your podiatrist.
Remember to wear shorts or clothing that will allow the podiatrist to see your feet easily. Have the type of footwear you normally wear nearby to show the podiatrist, if needed.
Although Zoom is a popular software choice, we have investigated various options and chosen other, more secure, encrypted solutions. The video software options we recommend due to their higher level of security include:
- Google Meetings
- Signal app
At least 5 -10 minutes prior to the meeting time, open the email that we sent to you and check the instructions. Depending on the software you have chosen, you may need to click the meeting link in the email or your calendar and follow the steps to join the meeting. Alternatively, if you have booked an appointment for a Facetime, Whatsapp or Signal app call, we will call you at the agreed time.
Your privacy is paramount. We will use encrypted video software and no video calls will be recorded. We are bound by the Podiatry Board’s Code of Conduct and the Australian Privacy Act so we will protect your privacy and information at all times. Our podiatrists will take written notes however. If you have any concerns before, during or after the call, please let us know immediately. We are very understanding about privacy concerns and the challenges of transitioning to new technology.
How to book a telehealth appointment with Entire Podiatry
Fill in the enquiry form below or call us on 1800 4 ENTIRE (1800 4 368 473) and we will be in contact to discuss further and arrange an appointment time.