Entire Podiatry are now offering online telehealth services Australiawide via video calls, to assist clients with their foot health needs. What is telehealth or telemedicine? Telehealth podiatry or podiatry telemedicine is the provision of podiatry services online via secure video consultation. You can talk confidentially with one of our qualified podiatrists via a private video call, ask any questions and receive a treatment plan. It is a convenient solution for anyone having difficulty getting to a podiatrist in person; anyone living in rural or remote areas; anyone who cannot leave their homes at the moment due to illness, disability or COVID-19 restrictions; or simply for busy people who want to save time. It's a great way to reduce travel time and take less time off work. Or if you are a stay-at-home parent or carer, you no longer need to find a baby-sitter or someone to fill your place. What types of podiatry can be provided via video call? As with any telemedicine, only select services can be provided online via video. The Australian Podiatry Association supports podiatrists to provide telehealth for specific conditions and services outlined below. Conditions and services recommended to be included for telehealth consults include: Wound management including: Pressure injuries. Diabetic foot complications. Potential infections. Foot pain including: Any active foot pain which reduces mobility including fractures. Skin infection at risk of cellulitis. Ingrown toenail. Chronic orthopaedic conditions. Musculoskeletal conditions. Depending on diagnosis, you may need treatment in person. If that is the case, we will discuss the options available to make it as easy as possible for you. We offer mobile podiatry services and we have ten convenient clinic locations across Brisbane, Gold Coast and Moreton Bay with a range of opening hours. What to expect during the call. It may help to take the call on your mobile phone so that you can move the screen around easily during the call. You will receive a diagnosis, as best as possible via video call. Learn about your condition, why the issue occurred, what to expect in the future. Receive a personal management or treatment plan. How much will a telehealth call cost? The cost of a telehealth call will vary depending on your eligibility to claim a percentage via Medicare, DVA or health insurance. Please read more information below. For all other clients a standard 15 minute appointment will be $70. We will provide a quotation for your ongoing treatment plan. Please note: Medicare and DVA clients will need a current GP referral. Private health insurance or full-fee paying clients do not need a referral. Contact us via our enquiry form and we will arrange a mutually agreeable time for your appointment. We look forward to talking with you. Is telehealth covered by Medicare, NDIS and DVA? Yes during the COVID-19 pandemic, Medicare is temporarily covering telehealth calls. From 13 March 2020 to 30 September 2020 (inclusive), new temporary MBS telehealth items have been made available to help reduce the risk of community transmission of COVID-19 and provide protection for patients and health care providers. A service may only be provided by telehealth where it is safe and clinically appropriate to do so. You may be required to come into our clinic in person for treatment. From 6 April 2020, the new telehealth services will be bulk billed with no gap for Commonwealth concession card holders, children under 16 years old and patients who are more vulnerable to COVID-19 ie, those with a chronic medical condition such as cardiovascular conditions, chronic eye conditions, cancer, neurological conditions, lung and respiratory disease, diabetes, kidney disease etc. If you are eligible, your GP will be able to give you a referral for up to 5 consultations. This is only valid from 13 March 2020 to 30 September 2020. Teleheatlh is also recognised by NDIS, DVA, QLD Workcover and Worksafe. Will my health insurance cover telehealth appointments? Currently only four health insurance companies in Australia cover telehealth - NIB, Medibank Private, AHM and TVH - but this may change. So please check with your health insurer before making your appointment. What do I need to do to prepare? You will need a computer or mobile phone with a video function and reliable internet. Mobile phone is easier because you may need to move around or show the podiatrist your feet or other painful areas during the appointment. Ensure you are in a relatively quiet location, with little to no distractions, if possible. Check the lighting, check what's going to be seen behind you (move the washing!) and prepare your seating arrangements. Prepare any questions you would like to ask your podiatrist. Remember to wear shorts or clothing that will allow the podiatrist to see your feet easily. Have the type of footwear you normally wear nearby to show the podiatrist, if needed. Video Software. Although Zoom is a popular software choice, we have investigated various options and chosen other, more secure, encrypted solutions. The video software options we recommend due to their higher level of security include: Google Meetings. Signal app. Whatsapp. Facetime. At least 5 -10 minutes prior to the meeting time, open the email that we sent to you and check the instructions. Depending on the software you have chosen, you may need to click the meeting link in the email or your calendar and follow the steps to join the meeting. Alternatively, if you have booked an appointment for a Facetime, Whatsapp or Signal app call, we will call you at the agreed time. Confidentiality. Your privacy is paramount. We will use encrypted video software and no video calls will be recorded. We are bound by the Podiatry Board's Code of Conduct and the Australian Privacy Act so we will protect your privacy and information at all times. Our podiatrists will take written notes however. If you have any concerns before, during or after the call, please let us know immediately. We are very understanding about privacy concerns and the challenges of transitioning to new technology. How to book a telehealth appointment with Entire Podiatry. Fill in the enquiry form below and we will be in contact to discuss further and arrange an appointment time.